SIGUCCS 2018 Conference Takeaway – What Cats can teach us about Excellent Customer Service

What Cats can teach us about Excellent Customer Service

Presented by: Miranda Carney-Morris, Julio Appling, and Elizabeth Young (Lewis and Clark College)

An interactive workshop where various archetypes of cats were explained and how they related to typical support user types. A participant activity followed in which attendees creatively devised solutions to herd (and best support) these types of cats/customers.

Cats and Customer Service Panelists

Read the paper in the ACM Digital Library

Review the slides in Sched 

Takeaways:

Customer types are diverse as cat breeds. Providing flexible and effective support is an art! Meow, meow, meow!