Meet Patricia Carpenter – SIGUCCS Grant Winner

A year or so ago, Patricia was attending another conference and feeling like the content was just not right for her. Someone at that conference suggested that she look at the SIGUCCS conference. While reviewing the web site, she found the content to be the types of sessions that she would be interested in and she also found out about the grant program and decided to apply the following year. As luck would have it she was selected as one of the 2018 grant award winners.

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Get Jazzed about SIGUCCS 2019

saxophone player silhouette

It’s not too soon to get jazzed about the 2019 ACM SIGUCCS Annual Conference in New Orleans on November 3-6. The customarily friendly atmosphere of the conference will be enhanced by the warmth of Southern hospitality and the heat of Cajun cuisine. Join with your colleagues from across the country and over the oceans in sharing fruitful approaches to technological challenges in higher education and cautionary tales of projects gone awry. Create or strengthen relationships that you can draw on throughout the year when you need informed advice or a supportive sounding board.

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SIGUCCS 2018 Conference Takeaway – What Cats can teach us about Excellent Customer Service

What Cats can teach us about Excellent Customer Service

Presented by: Miranda Carney-Morris, Julio Appling, and Elizabeth Young (Lewis and Clark College)

An interactive workshop where various archetypes of cats were explained and how they related to typical support user types. A participant activity followed in which attendees creatively devised solutions to herd (and best support) these types of cats/customers.

Cats and Customer Service Panelists

Read the paper in the ACM Digital Library

Review the slides in Sched 

Takeaways:

Customer types are diverse as cat breeds. Providing flexible and effective support is an art! Meow, meow, meow!

SIGUCCS 2018 Conference Takeaway – A Career in Organized Anarchy

A Career in Organized Anarchy: Building Interpersonal Relationships in Higher Education

Presented by: Matthew House (Washington University in St Louis)

Understanding the university as an organization can help you build relationships with others on your campus. Relationships can help foster trust and engagement, gain commitment and backing, and help you get timely and accurate information.

There are four different models of higher education institution; knowing the type of institution that you work at can help you build those relationships. The four models are: collegial, bureaucratic, political, and anarchical. Also, know your institution’s Carnegie classification. This can help you navigate the rough waters of relationship building.

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SIGUCCS 2018 Conference Takeaway – Investing in your Training Portfolio: diversifying Training Methods

Investing in your Training Portfolio: diversifying Training Methods

Presented by: Winnie Ling Luper, William Olsen (Rutgers University))

Winnie Ling LuperIn this presentation, Winnie and William covered their entire student training program in depth and talked about how they used slido.com for the presentation. This session covered their student evaluation, feedback and improvement process.

Student training included some cool gamification ideas. Student leaders were tasked with coming up with gaming themes for training. Some examples include Consultant Ninja Warrior, Who wants to be a Consultant, and The ARC Amazing Race. Training also includes a number of hands-on activities, like building a computer and raspberry pi. They seem to have a great training program with a very small teacher to student ratio (no more than 7 students per class).

This session also covered their consultant review process. Each student supervisor has 7 consultants.

Read the paper on the ACM Digital Library

Review the slides on Sched

Takeaways:

Exciting perspective on training student employees with many examples that could be used by anyone even smaller schools. – Tim Foley

SIGUCCS 2018 Conference Takeaway – Navigating your Path to Leadership

Navigating your Path to Leadership

Presented by: David Weil (Ithaca College), Beth Rugg (University of North Carolina, Charlotte), Terry Ruger (Ithaca College)

What a phenomenal group of presenters who shared with us how to prepare for advancing up the career ladder. They reminded us that advancing up that ladder is about people and vision and less about technology. Mid-level management is not about being better at technology.

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SIGUCCS 2018 Conference Takeaway – Anatomy of a Career Coaching Session

Anatomy of a Career Coaching Session

Presented by: Diana Sadlouskos (Sadlouskos Consulting)

Diane Anatomy of a Career Coaching SessionDiana Sadlouskos, a career coach, provided us an inside look at a career coaching session by showcasing her process with a SIGUCCS attendee. Some of her advice included:

  • Identify the job(s) that you are interested in
  • Update your application materials to apply specifically to that job
    • Cover letter
    • Resume
  • Prepare for interviews
    • Create an interview prep document/matrix
    • Develop a career notebook
    • Create your 2-3 minute introduction
  • Plan for your next steps

Review the slides on Sched

Takeaways:

Your resume should be built upon the themes of the job for which you are applying. Highlight the skills that are being requested in that new position. Be sure that your resume and cover letter tell your story and tell it well. – Lisa Brown

What a fantastic opportunity to see what happens in career coaching sessions. I learned that each time you apply for a job, your application materials must be recreated to apply toward the credentials sought. – Laurie Fox

SIGUCCS 2018 Conference Takeaway – The “I” in Team

The “I” in Team: How developing individual strength builds a great team

Presented by: Tom Wilk (Carnegie Mellon University)
Tom Wilk

Managers face three types of employees on their teams: struggler, “average Joe”, and rock star. Each type requires a different management strategy. Managers need to set SMART goals and document progress as part of performance management (don’t just tell them to do better). Tom uses 1-1 meetings with agendas, performance appraisals, coaching, shared documents, and other tools to assist him in building a team.

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SIGUCCS 2018 Conference Takeaway – Best Practices for Small Group Communications

Best Practices for Small Groups Communication and Efficiency

Presented by: Ella Tschopik, University of Wisconsin, Madison
Ella Tschopik

Ella gave us some great ways to run meetings and tied in a few workshop-like activities in this presentation. Her presentation immediately followed the opening keynote where we were reminded that the most important skills that a student can learn in college are the soft skills, like communication. Ella’s presentation was a great way to start the conference!

As part of this presentation we learned some best practices for successful meetings, including identifying individual behaviors during group communication. One of the group activities was about observing these in action. We were challenged with answering questions that were clearly opinion answers. It was great to see how we were able to apply some of the tools Ella spoke about during the presentation.

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SIGUCCS 2019 Conference Committee Introductions – Melissa Bauer

This article is part of a series introducing the SIGUCS 2019 Conference Core Committee. Each Committee member submitted answers to questions created by the SIGUCCS Marketing Committee.

Melissa Bauer

Melissa is the Conference Treasurer – our recent habit has been to encourage treasurers to stay in their role for two years. If you’d like to read more details about Melissa, check out her previous answers at SIGUCCS 2018 Conference Committee Introductions – Melissa Bauer

How many SIGUCCS conferences have you attended?
17

SIGUCCS 2019 New Orleans … what is your favorite french food?
I love champagne, croissants, macarons, French fries, café au lait, and the list goes on.

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