Hall of Fame 2017

Note: The accomplishments listed on this page are current as of Fall 2017.

Melissa Bauer


Melissa Bauer is Director of IT Engagement at Baldwin Wallace University in Berea, Ohio, where she has held a succession of positions of increasing responsibility in the area of information technology user services since 1985, including Manager of User Services from 2000 to 2015. In her current position, Melissa oversees several major projects and campus-wide initiatives.

As her nominators noted, “Melissa has given tirelessly to the SIGUCCS organization for many years.” She attended her first SIGUCCS conference in 2002 and has been a volunteer at every conference since then. In 2005 and 2006, she organized the roosts for Birds of a Feather, then followed that with two years as conference treasurer. Melissa chaired the 2010 Service and Support Conference in Norfolk, Virginia. In 2011, Melissa was elected to the first of two terms on the SIGUCCS Board, serving for three years as the organization’s treasurer and then three years as its “exceptional” vice chair, with the important and demanding role of conference liaison. During her term, the two parts of the annual conference were more tightly integrated, with the revamped format rolled out for the 2016 conference.

Through all this effort, “Melissa has demonstrated a passion for the organization and the profession that SIGUCCS serves.” She does not hesitate to express her opinion about SIGUCCS issues but also engages others, listens to what they have to say, and encourages them to become more involved with SIGUCCS.

Allan Chen

Allan Chen

Allan Chen is the Chief Information Officer for Muhlenberg College, in Allentown, PA. In this role, he is the chief strategist for technology decisions across the college. He has previously held positions at Menlo College, Santa Clara University School of Law, and Stanford University.

As CIO at Muhlenberg, Allan is responsible for the full breadth of information technology services. Along with handling traditional services such as user support, media services, instructional technology, telecommunications and administrative systems, the Office of Information Technology also works with other departments on business process management.

Allan’s first SIGUCCS was the fall 2005 conference in Monterey, CA, and his first of at least eight conference presentations occurred the next year in Edmonton, Alberta, Canada.

Allan’s nominators for the Hall of Fame agree that he “has given outstanding service to SIGUCCS as a board member (2014-2017), Conference Treasurer (2012 & 2013), Exhibitor Relations Coordinator, author, editor, track chair, and conference volunteer. He is active in the SIGUCCS community, sharing his expertise via the mailing list and various social media channels. Thanks to his hard work and success, exhibitor contributions to the SIGUCCS annual conference have increased every year, allowing conference committees the flexibility to add programming and special events beyond our attendance revenues.”

They “very much appreciated the insights that Allan has shared with [those] attending SIGUCCS conferences on the meaning of being a young CIO. He has shared his journey so that others can learn and be inspired.” “Allan is a SIGUCCS champion.”

Beth Rugg


Beth Rugg is currently the Assistant Vice Chancellor for Client Engagement at the University of North Carolina Charlotte. She began her IT career in 2001 working at Ithaca College as Student Employee and Computer Lab Coordinator. Prior to that she worked in the hospitality industry and in Student Affairs. She has a BS in Hotel Administration and is a certified Project Management Professional (PMP).

Beth champions service and support. She has extensive service management experience overseeing service desks, desktop support, labs, instructional support and design, digital media production, technology acquisition and renewal, training, documentation, and communication. She has led many administrative and academic initiatives including a network migration from Novell to Active Directory and several LMS and email implementations. She recently implemented the first “unified” service catalog at UNC Charlotte cataloging over 600 services offered by more than 50 departments at the university.

Beth first discovered SIGUCCS in 2004 in Baltimore. She found the content, the topics, the ideas and the relationships she formed to be invaluable to her career. Since then, she has served in numerous capacities including being a program reader, Newcomers Coordinator, and, in 2009, Program Chair for the conference in St Louis. As one of her nominators for the Hall of Fame described it, “Beth has done an amazing job for the past 6 years leading SIGUCCS’ professional development programs, first in an appointed position as Professional Development Chair from 2011-2014, and then continuing those duties as Board Secretary from 2014-2017.” The SIGUCCS mentoring program, which was established under Beth’s leadership, “is at the heart of SIGUCCS–connecting its members to provide professional development.”

Beth tends to be loud and gregarious; you’ll probably hear her before you see her coming!

Kelly Wainwright


Kelly Wainwright is the Senior Director of Client Engagement at Lewis & Clark College in Portland, Oregon. Over her twenty-five years at Lewis & Clark, Kelly has served in various roles with increasing responsibility. Currently, she oversees the Educational Technology department and the IT Service Desk, which allows her to meld her interests in technology in the classroom and customer service as she strives to enhance the technology experience for the entire campus community. Kelly has also had the opportunity to teach a graduate-level course and be a co-leader for an overseas program in Vietnam.

Kelly’s first SIGUCCS was in 1993 in San Diego. She appreciated the opportunity to connect with colleagues from across the country and both share her experiences and learn from theirs. Since then, she has remained active in SIGUCCS in many roles including presenting, serving as a Mentor, acting as Program Chair (and more) in 2001, serving as Conference Co-Chair in 2005 and 2015, and being the Vice Chair, Chair and then Past Chair (2008-2017) on the SIGUCCS board to name a few. One nominator described her as “an engaging and inclusive leader for SIGUCCS.”

Kelly is passionate about the SIGUCCS organization and the professional development and connections that it offers. She has been a go-to volunteer when illness or other circumstance has left a gap in the conference committee and has always been prepared to step into the breach, as she is doing this year in preparing conference publications. Like our other Hall-of-Fame inductees, Kelly is a role model for SIGUCCS participants.