All posts by SIGUCCS Editor

About SIGUCCS Editor

The Special Interest Group on University and College Computing Services (SIGUCCS) is an association of professionals who support and manage the diverse aspects of information technology services at higher education institutions. SIGUCCS is one of 36 special interest groups of ACM, the Association for Computing Machinery, the world's largest educational and scientific computing society. SIGUCCS focuses on issues surrounding the support, delivery, and management of those services, and provides professional development opportunities for its members and the other individuals in the field.

SIGUCCS 2019 Conference Committee Introductions – Beth Lynn Nolen

This article is part of a series introducing the SIGUCS 2019 Conference Conference Committee. Each Committee member submitted answers to questions created by the SIGUCCS Marketing Committee.

Beth Lynn Nolen

What is your volunteer position for 2019 and how would you explain it to someone new to SIGUCCS?
My position for 2019 is Publications Chair – in other words, if you’re looking at something in print at the conference, I likely designed it.

How many SIGUCCS conferences have you attended?

How did you get involved as a volunteer in SIGUCCS?
I was asked to join the SIGUCCS marketing committee in late 2017, which I’ve enjoyed being part of – I get to help come up with all sorts of fun ideas for raising awareness of SIGUCCS and getting people interested in coming to the conference!

Something that you could always stop and talk to me about …
Crafting. I knit, crochet, quilt, and cross stitch – and you might have even seen me knitting while watching presentations at one of the recent conferences!

SIGUCCS 2019 New Orleans … what is your favorite french food?
I absolutely love crepes. There’s a French restaurant near me that makes crepes filled with Nutella, and they’re so tasty!

SIGUCCS 2019 Logo

July 2019 – Updates from the Chair

SIGUCCS 2019 Logo

I have been playing around with the “Shortcuts” app on my iPhone, and one of the first shortcuts I created was a countdown to SIGUCCS 2019. Would you like to know how many days until we gather in New Orleans? (hint: we are under 100)

In other fun techie SIGUCCS things, Beth Lynn Nolen recently created images that we can use as our Apple Watch face! They are included in this article, and I also took a screen shot of my 38mm series 3 watch sporting SIGUCCS pride. Here are the quick directions of how to change your own watch face:

  1. Pick one of the images below (or both!) and save it to your iOS Photos app.
  2. From the Photos app, navigate to your new SIGUCCS photo.
  3. Tap the Share button (lower left corner).
  4. From the share options on the bottom row, find Create Watch Face.
  5. Tap Photos Watch Face.
  6. Set the settings and complications and then tap Add to send the new Watch Face to your Apple Watch.

The SIGUCCS Executive Committee has been looking forward to our 2020 conference – our location is selected and the core conference committee is being formed. Stay tuned for upcoming announcements and perhaps a sneak peek of the venue as the committee makes their site visit!

Consider joining the Book Club in August to read 2019 Keynote speaker Audrey Watters’ book “The Monsters of Educational Technology”. The Book Club also hopes to get together in person at the conference to discuss our October Book “Crucial Conversations”.

Please don’t hesitate to reach out to me if you have any questions or suggestions – or would like to volunteer your talents and experience with us for SIGUCCS!

~ Laurie Fox

Local SIGUCCS Chapters — the NYCHES Story

Did you know that New York State has a local chapter of SIGUCCS? Or that you could start your own local chapter? For information on ACM SIG local chapters, see

NYCHES (New York Computing in Higher Education Symposium – was formally established in 1997 based on efforts of IT professionals from Syracuse University and Cornell University.  

Continue reading Local SIGUCCS Chapters — the NYCHES Story

SIGUCCS Hall of Fame Nominations

The ACM SIGUCCS Hall of Fame Awards were established to recognize individuals whose specific contributions have had a positive impact on the organization and therefore on the professional careers of the members and their institutions.

Examples of contributions that may be considered appropriate include serving as a Board Member or an officer, playing a major role in a conference, or participating on a SIGUCCS committee. What is considered important is not the breadth or length of the contribution, but the effectiveness or positive impact it had.

Recipients are listed on the online Hall of Fame. They also receive a physical token of the award and partial support to attend the annual conference to receive their award.

Nominations must be received by July 1. Submit your nominations today at

We look forward to celebrating all of our award winners at SIGUCCS 2019 in New Orleans.

Meet Chris Olance

Hi, my name is Chris Olance. Back in 2011, I was making the transition from a technical position – manager of the student computer labs – to a management position as Manager of Support Services. I was struggling with the transition and I needed help. At that time, I was going to the LabMan lab manager’s conferences and I asked people at that conference about the transition to management.

Chris Olance

Someone at LabMan suggested that I check out SIGUCCS. When I contacted them, they mentioned that they had a grant for first time attendees. Adams State University is a small state university, and funding is always tight. Getting the grant allowed me to get to my first SIGUCCS conference.

The first thing I noticed was the people we were really friendly and extremely helpful. Because they are people just like me – IT people at colleges and universities – there is an immediate shared bond. It did not matter if they are from a large school or small, people wanted to help others. Speaking of helping others, they suggested that I sign up for the mentoring program. I took their advice and was paired up with a mentor. My mentor helped me in the decisions I had to make in my new management position. I got so much out of the process that later I signed up to be a mentor and enjoyed that as well. Currently, I am on the advisory board for the mentoring program. I highly recommend people consider joining SICUCCS and consider being either a mentee or mentor!

Without the SIGUCCS attendance grant program, I would not have been able to attend this conference and learn more about this community – a community that helped me transition in my job and become a better manager. I continue to attend SIGUCCS and support the mentoring program because of this. And my success has helped me bring others from my university to the conference as well!

Chris Olance, M.A.
Adams State University
Computing Services, Manager of Support Services
Professor IT345

April 2019 – Updates from the Chair

April showers are here, and I know the May flowers are coming because my allergies are in full swing! This week, I purchased my flights for the SIGUCCS 2019 Annual Conference and made my hotel reservations. The first draft of our conference papers is due soon – we will be together in NOLA before you know it!

The Executive Committee (EC) has been springing forward on many activities as well.

Continue reading April 2019 – Updates from the Chair

Showcase your Communication Projects

As graphic designers, media specialists, content managers, and communication professionals, our tasks are really pretty basic. The only expectation is to educate, promote, engage, persuade, and create full campus awareness and outreach to hundreds or thousands of students, faculty, staff, alumni, as well as the surrounding university community. There are also bonus points and loads of kudos, too, if the completed tasks succeed with originality, follow all university brand guidelines, and hopefully, include three or four original photographs of happy smiling faces, all while managing the entire project on a shoestring budget and delivering all components of the outreach and promotional campaign on-time.

comm awards winner

Ready? And, go.

All of these appear to be the challenges, and the fuel, for most communication projects. On top of that, deciphering IT jargon to distribute information legibly for the masses of the university can often require some crafty MacGyver skills. With our communications work having such a broad university audience, my golden rule is simple. If my mother wouldn’t understand it, revisit, review, and rewrite. 

Nerds unite. We take geeks to heart and passionately believe that everyone is a bit of a geek about something. The SIGUCCS Communication Awards provide an excellent stage to showcase your communication team’s design geekdom and to receive external written feedback from last year’s winning teams who serve as judges. As a submitter, preparing submission entries each year allows me the opportunity to step back with a broad range view to reacquaint myself with and critique our team’s portfolio. Reviewing the excellent work of other institutions when serving as a judge is a unique opportunity to compare our work with numerous successful communications teams from other higher education learning communities.

communication awards winners

With so many of us facing similar design challenges, the takeaway of participating in the SIGUCCS Communications Awards is seeing how other creative teams resolve similar IT communication hurdles. All of these things provide each of us with an aha moment and hopefully, just hopefully, an opportunity to understand why design matters. Because honestly, it does.

Visit the SIGUCCS Communication Awards webpage for a full list of categories, criteria, and instructions for submitting your communications projects.

Gary Garbett, Senior Communications Coordinator
Virginia Commonwealth University

SIGUCCS Leaders Attend ACM Meeting

Laurie Fox and Dan Herrick recently travelled to Chicago to attend an ACM SIG Governing Board (SGB) meeting focused on planning and sponsoring a single annual conference. SGB leadership invited a group of SIG and conference leaders to discuss issues related to smaller conferences like ours.

Dan and Laurie

The meeting agenda included:

  • ACM Publications Board presentation
  • Disability Inclusion Discussion
  • SIG / Conference Interactions and Associations
  • Best Practice Sharing
    • SIG Programs
    • Conference Practices

We always enjoy sharing the best practices of SIGUCCS and the SIGUCCS Conference. Here are the items we shared with other SIG leaders:

  • SIGUCCS Programs
    • Professional Development (Mentoring Program, Webinars, Subsidized Pre-Conference Seminars)
    • Community Engagement (Marketing, Travel Grants, Book Club, Listserv/Slack/Social Media)
    • Community Recognition (Communication Awards)
  • SIGUCCS Conference Practices
    • Lightning Talks as a presentation format
    • Conference planning procedures & documentation
    • Generating post-conference webinars with popular conference presentations

The meeting attendees were most impressed with our webinar series and our marketing / community engagement efforts. Our biggest takeaways are ideas to improve our disability inclusion efforts at future conferences. We were fortunate to spend time learning from other leaders (and with each other)!