Webinars are a great way to stay connected between conferences and experience some of the professional development opportunities that are provided through the SIGUCCS conferences. Our webinars are offered quarterly at no charge. Use this as an opportunity to participate as a team or individually. You will be able to connect to the audio portion using VoIP or a telephone.

You can view past webinars by visiting the Past Webinars page.

Upcoming Webinars (all times are Eastern):

July 25, 3pm Developing a Culture of Care (Amy Kaminski and Sue Contarino)

Register Now: https://attendee.gotowebinar.com/register/3780844854815076109

Student success and retention continues to be at the top of the list in many institutions strategic initiatives. Harper College Information Technology has developed a culture that provides excellent support to Students, Faculty, and Staff. Using technology, Harper College IT partners with the Enrollment Services team to implement and utilize predicative analytics, early alert tools, degree planning, and scheduling tools. All instructional classrooms are equipped with smart podiums. IT staff go above and beyond to ensure classrooms and digital materials are available for all classes. All of this technology requires a service oriented IT staff.

Learn how Harper College Information Technology leverages its service desk to build relationships with all campus divisions in order to support student success initiatives. This webinar will analyze and provide techniques to help build successful relationships. Discuss how team members are encouraged to solve problems through creative solutions and how Harper College used “The Fred Factor” book by Mark Sanborn as a model to encourage Harper IT staff to “be a Fred”.

The Harper College Service Desk is the front-line support for all technology related inquires and issues. Using real-live examples, learn how Harper College Service Desk and support staff create an environment that provides a quick, friendly, non-threatening and knowledgeable way for Harper Students, Faculty, and Staff to request technical assistance.

The presenters will provide proven examples of new initiatives that have made an improvement in satisfaction with the level of service Students, Faculty, and Staff receive from the Harper IT division. Examples of service calls that have gone well and some that have not gone so well will be provided.

August 29, 3pm How to Create an Effective Poster (Beth Lynn Nolen)

September 19, 3pm Can you teach Customer Service? (Laurie Fox)

October 10, 3pm SIGUCCS 2019 Conference Newcomers

Technical Information

Our webinars are offered through GoToWebinar. After registering you will receive a confirmation email containing information about joining the Webinar.

Equipment Needed: