Webinars are a great way to stay connected between conferences and experience some of the professional development opportunities that are provided through the SIGUCCS conferences. Our webinars are offered quarterly at no charge. Use this as an opportunity to participate as a team or individually. You will be able to connect to the audio portion using VoIP or a telephone.

You can view past webinars by visiting the Past Webinars page.

Upcoming Webinars (all times are Eastern):

April 18, 3pm Small Carrots, No Sticks: Engaging Campus Business Partners in the Design and Deployment of New Enterprise Services in a Decentralized Campus Environment (Jason Glenn and Kenneth Rose)

During a single academic year, Carnegie Mellon University Libraries’ Digital Strategies team launched two major IT service offerings in support of university-wide strategic initiatives: A new Integrated Library System and an Enterprise Research Information Management System. The former replaces the operational heart of the library; the latter positions the library at the center of the research enterprise at Carnegie Mellon, introducing Libraries to entirely new and demanding customers and partners. We outline the challenges of engaging campus business partners in a remarkably decentralized environment, and present strategies and tactics used by the Library IT project and service managers to facilitate successful service launches. This includes a review of approaches to engagement and timeline management with campus customers and data providers, vendor management tactics, and our numerous and evolving efforts to foster support for our services and associated projects.

June 20, 3pm What Cats Can Teach Us About Excellent Customer Service (Miranda Carney-Morris, Julio Appling, Elizabeth Young)
July 18, 3pm Developing a Culture of Care (Amy Kaminski and Sue Contarino)

Technical Information

Our webinars are offered through GoToWebinar. After registering you will receive a confirmation email containing information about joining the Webinar.

Equipment Needed: